It’s complicated …
As digital access to public services is opened up, there has been an expectation that citizens would enjoy the kind of seamless, joined-up user experience as in Estonia – usually held up as the international exemplar of digital government.
In the UK very many public services are provided by our 400+ local authorities. The reality, at least in England and Wales, is that the management of digital identity is immature and fragmented – not just across councils, but also within councils.
Research I carried out for Think Digital Partners showed that only a quarter of local authorities in England and Wales have or are developing a strategy for digital identity. I talked about some of the practical challenges with Jon Graham of London Borough of Tower Hamlets and Donna Joyce of Auth0 at Think Digital Identity for Government.
For a copy of the report, drop Matt an email.